Preface /Starr Hoffman -- Introduction: a vision for supporting research / Starr Hoffman -- part 1. Training and infrastructure. Introduction to part 1 / Starr Hoffman -- Constructing a model for Mexican libraries in the 21st century / Alberto Santiago Martinez -- Researching illustrated books in art history: a brief history of the Biblioteca Digital Ovidiana project / Fátima Díez-Platas -- The 'developing librarian' digital scholarship pilot training project / Richard Freeman -- part 2. Data services and data literacy. Introduction to part 2 / Jackie Carter -- Training researchers to manage data for better results, re-use and long-term access / Heather Coates -- Data services for the research lifecycle: the Digital Social Science Center / Ashley Jester -- Mapping unusual research needs: supporting GIS across non-traditional disciplines / Karen Munro -- part 3. Research as a conversation. Introduction to part 3 / Starr Hoffman -- Implementing open access across a large university: a case study / Dominic Tate -- Bridging the gap: easing the transition to higher education with an information literacy MOOC / Mariann L²kse, Helene N. Andraessen, Torstein Låg and Mark Stenersen -- Metadata enhancement through name authority in the UNT Digital Library / Hannah Tarver and Mark Phillips -- Index.