Emergency preparedness -- Appendix -- Security officer code of conduct -- Personnel security -- Appendix -- Legal rights and restrictions -- Physical security -- Appendix -- Fire protection -- Customer service and visitor relations -- Emergency evacuations -- Theft prevention -- Documentation -- Protecting valuable collections -- Protecting rare book collections -- Unruly patrons and conflict resolution -- Use of force -- Workplace violence prevention -- Appendix -- Retail theft prevention and apprehension -- Special events protection.