When it comes to running a business, the most important decisions a leader makes are not about products or locations--they're about people. For the past 33 years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business. Now she's ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts world-class talent and consistently delights customers, no matter what your industry. -- Provided by publisher.

The essence of a remarkable culture -- The elements of a remarkable culture -- Building a team that creates a remarkable culture -- Growing a remarkable culture among your team -- Engaging guests in a remarkable culture -- Conclusion : Leverage culture and talent to create enduring impact.