Supply Chains in Action is a collection of varied and relevant case studies which will help you understand issues and opportunities relating to supply chains using examples from across the field of logistics, supply chain management, procurement and operations management.

Introduction -- Case studies -- Efficient integration of shipping into intra-regional supply chains / Anastasia Christodoulou, Zeeshan Raza and Johan Woxenius -- Overcrowding in a hospital emergency department : a supply chain management referral pathway to reduce overcrowding / Ingrid Hunt and Noreen Spillane -- Company's X's OTD (on-time delivery) performance improvement : the application of lean six-sigma methodology / Gendao Li, Alireza Shokri and Kyrill Nussbaum -- Developing best-practice in operational workforce planning / Peter Hilton -- Why procurement should want to pay for performance : a case study of how buyer and sellers aligned to create the most profit for both / Todd C Snelgrove -- Closing the cycle from tree to product : company X's sustainability journey / Gendao Li, Alireza Shokri and Jie Ma -- Environmentally responsible packaging in global supply chains / Henrik Pålsson -- Freight transport, storage and distribution organizations to be able to identify customer requirements / Graham Heron and Erica Ballentine -- Protecting supply chains from counterfeit products / Mark Manning and Daniel Stanton -- The same but different : a comparative analysis of common reverse logistics and closed loop supply chain issues in the UK multiple retail sector / Graham Heron and Erica Ballentine -- Supply chain disruption / Steve O'Sullivan -- Defence support chain performance dashboard development / Alan Woods -- Action insights: Short case studies for discussion -- Action insights 1: Innovation and competition in last-mile delivery / Emel Aktas and Richard Wilding -- Action insights 2: The KFC crisis--a lesson in relational risk management? / Richard Wilding -- Action insights 3: Institute for supply management : 'KPI alignment' feature / Richard Wilding -- Action insights 4: Harnessing social media to improve logistics and supply chain performance / Richard Wilding and Malcolm Wheatley -- Action insights 5: The 3 Ts of highly effective supply chains / Richard Wilding -- Action insights 6: The future of home delivery and understanding the entire parcel delivery journey / Richard Wilding -- Answers -- Conclusion -- Index.