What the customer wants you to know : how everybody needs to think differently about sales
Playaway
What the customer wants you to know : how everybody needs to think differently about sales
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Offers a tutorial on upgrading the productivity of any size company's sales force. Ram Charan's answer: evolve salespeople from "order takers" to knowledgeable ambassadors who approach customers armed with cost-saving solutions they will be happy to pay for. Charan's method involves "Value Creation Selling," which at a broad level means reconfiguring a sales force's orientation toward customers' profitability before its own success. The book serves as a practical guide to competing with aggressive price-cutters in today's market.
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