U.S. healthcare delivery system /Sandra R. Fuller -- Healthinformation management profession / Susan Parker -- Health information systems: supporting technologies and systems development / Ryan H. Sandefer & Patricia B. Seidl -- Electronic health records: conceptual framework / Margret K. Amatyakul -- Healthcare data life cycle: governance and stewardship / Linda L. Kloss -- Data capture, maintenance, and quality / Valerie J.M. Watzlaf -- Health informatics standards / Kathy Giannangelo -- Health information exchange and the nationwide health information network / Cheryl Stephens -- Content and structure of paper and hybrid records / Elizabeth D. Bowman & Rebecca B. Reynolds -- Electronic health records: aplication in practice / Danika Brinda -- Legal issues in health information management / Lynda A. Russell and Rita K. Bowen -- Ethical issues in health information management / Laurinda B. Harman -- Secondary records and healthcare databases / Marcia Y. Sharp -- Clinical classifications and terminologies / Brooke Palkie -- Reimbursement methodologies / Anita C. Hazelwood -- Revenue cycle management / Colleen Malmgren -- Healthcare statistics / Loretta Horton -- Healthcare data analytics / Susan White -- Research methods / Elizabeth Forrestal -- Biomedical and research support / Valerie J.M Watzlaf -- Clinical quality management / Chris R. Elliott -- Managing and leading during organization change / David X. Swenson -- Human resources management and employee training and development / Karen R. Patena and Madonna M. LeBlanc -- Financial management / Rick Revoir -- Work design and process improvement / Pamela K. Oachs -- Project management / Patricia Seidl -- Managing organizational compliance and risk / Carol Ann Quinsey -- Strategic thinking: strategic management and leading change / Susan E. McClernon -- Envisioning the future of the health information management profession / Bonnie S. Cassidy --