Fordham University professor and Deming expert Joyce Orsini draws on a wealth of previously unavailable material to present the legendary thinker's most important management principles in one indispensable volume. The book is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming's overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well.

Includes index.

The world is being ruined by best efforts (best efforts without guidance lead to failure) -- Quality is made in the boardroom (only top management can make the decisions necessary to assure quality) -- By what method? (how can we bring about improvement?) -- There is no such thing as instant pudding (Deming's 14 points for management) -- A system must be managed (people are part of the system) -- There is no substitute for knowldege (information is not knowledge) -- Management is prediction (statistical thinking is required) -- What happened in Japan?.