Saving lives by improving processes of care / Jeffrey C. Fried -- Disaster preparedness for healthcare professionals / Carl W. Taylor -- Overcoming rural healthcare challenges / Charles F. Rinker II -- Building and sustaining a culture of safety / Kenneth H. Cohn, Carol L. Sale, and Gary R. Yates -- Launching an innovation revolution in healthcare / Philip A. Newbold and Diane S. Stover -- Engaging physicians in collaborative supply cost management / Natalia Wilson, Anand Joshi, and Eugene S. Schneller -- Documentation as destiny : a tool for survival / Robert S. Hendler -- Collaborative approaches to emergency department call / Drew Erra and Michael E Hogue -- Healthcare leadership : challenges and solutions / Edward J. O'Connor, Jeremy Mann, and C. Marlena Fiol -- Breaking down silos : the successful collaboration of two feuding healthcare partners / Ralph Jacobson -- The role of a physician executive in facilitating collaboration / Robert A. Reid -- Building a functional operating room culture / Stanley R. Mandel and Susan S. Phillips -- Innovations to address disruptive physician behavior / Susan M. Lapenta, Larry Harmon, and Mel Belding -- Coaching healthcare teams to improved performance / Elizabeth R. Becker and Ashley Wendel -- Engaging physicians to adopt and use electronic health records and computerized physician order entry / Joel C. Berman and Michael B. Green -- Physician integration : the SSM vision / William Thompson [and others].