"This indispensable guide is armed with concise, easily digestible ratings from an authoritative dream-team of praciticing librarians and information professinals." "E-Reference Ratings test drives 180 resoruces in 14 subject areas, from Arts to Science to Technology and everything in between. Each subject category is matched with an easy-to-understand chart that ranks tools from one to four stars, in seven categories, including Scope, Writing, Design, Bells and Whistles, Ease of Use, Linking, and Value." "In-depth descriptions of each tool are included, and a multitude of added features, including contributor biographies and exhaustive indexes, will earn this guide a spot at every reference desk."--Jacket.

Essentials of interlibrary loan and document delivery -- Special topics for small ILL and document delivery departments -- Copyright law and interlibrary loan for small libraries -- Interlibrary loan codes -- General considerations for ILL loan and document delivery policy -- Lending policies and procedures designed to maximize staff resources -- Borrowing policies and procedures designed to maximize staff resources -- ILL and document delivery technology systems -- Going paperless for cheap.