This second edition of the text offers an introduction to quantitative methods and techniques for the student or new professional administrator, as well as a reference manual for health care professionals. The revised version greatly expands on the original with a conversion to all Excel-based examples and techniques. The book also includes a comprehensive set of practical methods spanning tactical, operational, and strategic decision-making and analysis for health care managers and administrators. Excel-based macros, templates, and resources will be available online for download.

Introduction to quantitative decision-making methods in health care management -- Forecasting -- Decision making in health care facilities -- Facility location -- Facility layout -- Reengineering -- Staffing -- Scheduling -- Productivity -- Resource allocation -- Supply chain and inventory management -- Quality control -- Project management -- Queuing models and capacity planning -- Simulation.