"This book defines management mistakes and offers a variety of models to classify and interpret them. It describes the evolution of management mistakes, techniques for identifying and disclosing mistakes, the relationship between management and medical mistakes, and steps to prevent and correct mistakes. Six case studies, drawn from a real set of events in healthcare organizations, describe management mistakes and are followed by commentaries by experts in the field of healthcare management. They indicate steps that might have produced more positive outcomes."--BOOK JACKET.

pt. I. Addressing management mistakes in healthcare. Acknowledging and examining management mistakes / Paul B. Hofmann -- The context of managerial mistakes / John Abbott Worthley -- Identifying, classifying, and disclosing mistakes / Wanda J. Jones -- What medical errors can tell us about management mistakes / Carol Bayley -- Correcting and preventing management mistakes / John A. Russell and Benn Greenspan -- A question of accountability / Emily Friedman -- pt. II. Case studies of mistakes in healthcare management. Medical errors: Paradise Hills Medical Center commentary / Frankie Perry -- Nursing shortage: Metropolitan Community Hospital commentary / Trudy Land. Information technology setback: Heartland Healthcare System commentary / Mark R. Neaman -- Inept strategic planning: Southwestern Regional Healthcare System commentary / Robert S. bonney -- Public relations fiasco, George C. Fremont Cmmunity Hospital commentary / Ruth M. Rothstein -- Ineffectual governance: Pleasant Valley Regional Health System commentary / Joyce A. Godwin -- Failed hospital merger: Richland River Valley Healthcare System commentary / Fred L. Brown -- UK review of selected cases / Robert Nicholls and Andrew Wall -- Lessons learned: insights and admonitions / Paul B. Hofmann and Frankie Perry.