"This book is about everything it takes to build a workforce that's strange and extraordinary enough to execute your most powerful strategies and your unique value proposition. It's about understanding exactly how your workforce needs to be different; creating an end-to-end Strange Workforce Value Chain; implementing workforce systems that support your unique goals; and establishing detailed metrics based on what makes you unique, using those metrics to drive clarity throughout your entire organization, and steer it toward success."--Jacket.

Be strange. Be very strange -- Shine a flashlight into the black box that exists between your workforce and beating your competition -- Organizational outcomes: how do I know I am winning in the way I want to win -- Performance drivers: what must customers notice about us so that we win -- Strange workforce deliverables: what our workforce does to make customers notice and love us -- Job-specific strangeness: different deliverables from different jobs -- Strange workforce architecture: what systems will produce the deliverables I need from my workforce -- Strange workforce architecture: breaking out from the pack -- Strange workforce architecture: taking the next step -- The magic of metrics: creating and implementing measurement systems.