Overview of program evaluation /Dale S. Rose, E. Jane Davidson -- Job analysis : the basis for developing criteria for all human resources programs / Peter Y. Chen, Jeanne M. Carsten, Autumn D. Krauss -- Criteria for human resources programs evaluation / Stephen David Steinhaus, L.A. Witt -- Recruitment / Michael M. Harris, Elliot D. Lasson -- Setting standards / Andrew J. Falcone, Nambury S. Raju -- Evaluating personnel selection systems / Scott B. Morris, Russell Lobsenz -- Selecting managers and executives : the challenge of measuring success / Rob Silzer, Seymour Adler -- Performance appraisal and feedback programs / Janet L. Barnes-Farrell, Angela M. Lynch -- The evaluation of 360-degree feedback programs / John C. Scott, Manuel London -- Compensation analysis / Mary Dunn Baker -- Conducting training evaluation / Miguel A. Quniones, Scott Tonidandel -- Succession management / Michael M. Harris, Manuel London, William C. Byham, Marilyn Buckner -- A practical guide to evaluating coaching : translating state of the art techniques to the real world / David B. Peterson, Kurt Kraiger -- Team performance / Wendy S. Becker, John E. Mathieu -- The evalution of job redesign processes / Steven F. Cronshaw, Sidney A. Fine -- Organization development / Allan H. Church -- Evaluating diversity programs / Paul Rosenfeld, Dan Landis, David Dalsky -- Evaluating organizational survey programs / Jack E. Edwards, Bruce M. Fisher -- A practical guide to evaluating computer enabled communications / J. Philip Craiger, Virginia Collins, Alex Nicoll -- Customer service programs / L.A. Witt, Paulette Henry, Margareta Emberger -- Health and safety training programs / Michael J. Burke, Jill Bradley, Harold N. Bowers -- Work/life balance policies and programs / E. Jeffrey Hill, Sara P. Weiner -- Evaluation of human resource information systems / Jeffrey M. Stanton, Timothy V. Nolan, John R. Dale -- Global human resource metrics / Helen De Cieri, John W. Boudreau -- Strategic planning for human resources / Edward J. Kelleher, F. Stephen Cobe -- Glossary : definitions of technical and statistical terms commonly used in HR program evaluations / Chet Robie, Nambury S. Raju -- Index -- About the editors -- About the contributors.