"This book on quality provides comprehensive coverage of current developments in the field, while continuing to draw on the pioneering concepts proposed by J.M. Juran, coauthor of the first 2 editions. It has been translated into six foreign languages." "Quality Planning and Analysis: From Product Development through Use, Fourth Edition provides a systems view of quality by integrating the managerial, statistical, technological, and behavioral concepts to all areas contributing to quality. This includes understanding customer needs, product development, supply chain, manufacturing operations, service operations, inspection, marketing, field performance, customer service, and administrative and support operations. Diversified examples illustrate applications in both the manufacturing and service sectors."--Jacket.

Earlier ed. by J.M. Juran.

Basic Concepts -- Companywide Assessment of Quality -- Quality Improvement and Cost Reduction -- Operational Quality Planning and Sales Income -- Quality Control -- Process Management -- Strategic Quality Management -- Organization for Quality -- Developing a Quality Culture -- Basic Concepts of Statistics and Probability -- Statistical Tools for Analyzing Data -- Understanding Customer Needs -- Designing for Quality -- Designing for Quality-Statistical Tools -- Supply Chain Management -- Operations-Manufacturing Sector -- Operations-Service Sector -- Statistical Process Control -- Inspection, Test, and Measurement -- Marketing, Field Performance, and Customer Service -- Administrative and Support Operations -- Quality Information Systems -- Quality Assurance; Quality Audit.