"This book is designed to help new and experienced librarians with practical advice for teaching and serving diverse audiences using a mix of new technologies and old-school librarianship. Just as today's library users come from different backgrounds and experiences, and range from the tech-averse to internet-savvy, there's no one-size-fits all method for effectively teaching information literacy or providing reference and research assistance! The guidebook aims to provide a range of options that can be adapted for your community's needs, and includes advice for reaching many kinds of learners with virtual technologies for reference and instruction."-- Provided by publisher.

Diverse Populations and Communities -- Accessibility and Inclusivity -- Instruction for Libraries -- Virtual Reference Services -- Practical Examples in Libraries -- Resources for Teaching and Learning -- Evaluating Effectiveness -- What's Next? Evolution of Theories and Practices.