Revised edition of the author's Bringing out the best in people, 2000.

Machine generated contents note: pt. 1 The Perils of Traditional Management -- 1. Fads, Fantasies, and Fixes -- 2. Management by Common Sense Is Not Management at All -- 3. Louder, Longer, Meaner -- pt. 2 The Astonishing Power of Positive Reinforcement -- 4. Behavior Is a Function of Its Consequences -- 5. The ABCs of Performance Management -- 6. The High Price of Negative Reinforcement -- 7. Capturing Discretionary Effort Through Positive Reinforcement -- 8. Decreasing Behavior -- Intentionally or Otherwise -- 9. Effective Delivery of Reinforcement -- pt. 3 The Scientific Approach to Leadership -- 10. Pinpointing -- 11. The Effective Use of Measurement -- 12. Performance Feedback -- 13.A Model for Problem Solving -- pt. 4 Turning Good Intentions into High Performance -- 14. Goal Setting to Shape Behavior -- 15. The Four R's of Effective Management Recognition, Reward, Reinforcement, and Relationships -- 16.Compensation and Performance Appraisal.