This new edition has been updated to offer the latest in implementation strategies and tactics, proven new tips from insiders in the field, and current stories and insights from the Six Sigma experiences of others.

Previous edition: 2002. Includes index.

Introduction to Six Sigma -- Defining quality and measuring performance -- The right way to implement Six Sigma -- Define phase -- Measure phase -- Analyze phase -- Improve phase -- Control phase -- How to sustain Six Sigma -- Six Sigma proof positive