Achieving business advantages through program management / Kai Schüler -- Strategic planning and program management : implementing an organizational strategic vision through a disciplined program management approach / John M. Sanderson -- Change management : the good, the bad and the ugly / Kathy Hibson -- Communications, complexity theory, and programs / Wanda Curlee -- Program initiation / L. Trae Miller -- Benefits management / André Toso Arrivabene -- The earned benefit method for controlling program performance / Crispin (Kik) Piney -- Demystifying stakeholder management : the science and the art / Gareth Byatt -- Closing the expectations gap : setting and managing expectations / Amy Baugh -- Communication and its power at the program level : managing power brokers with effective communications / Oluwatosin Agbetusin -- Program governance : toward a conceptual framework / Muhammad Ehsan Khan -- Decision gate discipline for programs / Bill Crider -- Mobilizing the organization : the discipline of execution / Kim Herzog -- The program management office (pgmo) / Gary Hamilton -- Program management office : role and challenges / Monica Gaita -- Program risk management / Gary Hamilton -- Program manager competencies / Ardi Ghorashy -- Information structuring "methodology" : tools and techniques for effective program management / Robert Joslin -- The influence of consortiums in developing and developed countries / Kurt Harris -- The increasing importance of social and business media in program management / Jeffrey G. Hodgkinson -- Portfolio, program, and project management as enablers of innovation / Brian Grafsgaard -- Organizational maturity : managing programs better / Suhail Iqbal -- Sustainability program management / James L. Haner.