The Supply chain operations reference model - The cross-industry standard for Supply chain -- Phase 0: Build organizational support for Supply chain improvement - Finding the tipping point for change -- Phase 1: Define project scope - Planning and organizing a Supply chain excellence initiative -- Phase 2: Analyze performance - April 18 and 25: Project Kickoff and SCOR metrics -- Phase 2: Data, benchmarks, and competitive requirements - May 2 and 9: Putting performance in perspective -- Phase 2: Scorecards and gap analysis - May 16 and 23: Estimating the size of the opportunity -- Phase 2: Defect analysis - May 20 and June 6: Answering the questions of who, what, where, when, and how much and then telling the steering team -- Phase 3: Develop the porject portfolio - June 16 and July 11-15: Building shared vision and the project list -- Phase 3: Refine the project portfolio - July 11-15: Validating the project benefits and SCOR processes -- Phase 3: Opportunity analysis - July 11-15: Due diligence for the project list -- Phase 4: Lay groundwork to implement proijects - Mapping out details and portfolio implementation plans -- Phase 4: From portfolio development to implementation - Organizing Supply chain improvement as part of daily life: faster, better, and cheaper -- Phase 4: Initiate implementation - Getting organized, getting people, getting data -- Phases 2-4: The staple yourself interview and SCOR Level 3 process diagram - June 13-17: How the work really gets done; a tool for all phases -- Phase 4: Solution design - Defining how the process should work at SCOR Level 3 -- Phase 4: Level 4 process development and the storyboard - How business process improvement is like a good cartoon -- Phase 4: Configure, solution test, pilot, refine, and roll out - Moving the needle on performance -- Phase 4: Supply chain strategy - Supply chain excellence as a way of life -- Extend to the greater value chain -- Analyzing barriers to profitable growth -- Appendix: Fowlers Inc. Supply chain excellence project charter.