Includes index.

Acknowledgments --Introduction -- What is your PPQ (professional presence quotient)? -- Step 1 : recognize the inherent power of your professional presence -- ch. 1. Make first impressions lasting impressions -- ch. 2. Developing the art of self-promotion -- ch. 3. Contemporary business behavior -- Step 2 : establish effective nonverbal communication -- ch. 4. The language of presence, posture, handshakes, and eye contact -- ch. 5. Using space, territory, ann mirroring and matching to make a connection -- ch. 6. Taking charge through nonverbal communication -- Step 3 : create your virtual presence -- ch. 7. Electronic etiquette : using both high tech and high touch -- ch. 8. Phone presence : office, cell, conference, and voice mail -- ch. 9. The use and abuse of e-mail : how to get the best from it -- Step 4 : understand business etiquette -- ch. 10. Effective meeting management -- ch. 11. Dangling conversations : gossip, grapevine, and jokes -- ch. 12. The pitfalls, limitations, and realities of an office romance -- ch. 13. Damage control : managing critical circumstances and sticky situations -- ch. 14. Business travel : navigating etiquette on the road -- Step 5 : develop social savvy -- ch. 15. Planning the business meal : gracious, sophisticated manners -- ch. 16. Participating in business events : parties, corporate outings, and gift giving -- ch. 17. Including your spouse or partner : an asset or a liability? -- Conclusion and action plan -- Index.