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Improving service delivery in government with Lean Six Sigma
Book
Improving service delivery in government with Lean Six Sigma
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Title
Improving service delivery in government with Lean Six Sigma
Call No
JF1525.Q3
Authors
Maleyeff, John, 1955-
IBM Center for the Business of Government
Subjects
Six sigma (Quality control standard)
Public administration--Quality control.
Administrative agencies--Management.
Organizational change.
Language
English
Published
[Washington, D.C.] : IBM Center for the Business of Government, 2007.
Publication Desc
46 p. : ill., ports. ;
Dimensions
29 cm.