1.0. The role of warehousing and stores -- Warehousing and the supply chain -- Training topics -- Definitions -- Strategic aspects of warehousing -- Customers -- The value chain -- Warehouse location -- Modern warehouse operations -- World-class warehousing -- 2.0. Inventory, stock analysis and classifying products -- Product classification -- Demand analysis -- ABC analysis -- Product coding -- Product handling groups -- Inventory management : why hold stock? -- Inventory costs and service -- Lead time -- Demand forecasting -- Inventory and statistics -- How much stock should be held? -- Replenishment methods -- Questions about inventory -- 3.0. Stock control -- Stock inaccuracy -- Continuous or periodic stock checking -- Stock control -- Security and preventing loss -- Information security -- Training topics -- 4.0. The warehouse and operational principles -- Warehouse structure -- Warehouse operations -- Receiving -- Location methods in the warehouse -- Picking options -- Customer orders -- Methods of picking -- Dispatching activity -- Organising for flow -- 5.0. Equipment -- Fork-lift trucks -- Racking/shelving -- The aisle width decision -- 6.0 Warehouse information communications technology -- Importance of information -- Decision-making and ICT -- Improvements with ICT -- Warehouse ICT applications -- Systems implementation -- 7.0. Regulations -- Health and safety at work -- Management of health and safety -- Health and safety arrangements -- Warehouse health and safety risks -- Risk assessments -- Fork-lift trucks : health safety -- 8.0. Productivity, cost and service -- Framework for analysis -- Key costs -- Key productivity drivers -- Basic improvements -- Understanding productivity -- Determining pricing and charging -- Customer service -- Added value -- Warehouse layouts -- 9.0. Outsourcing -- Users' views of third parties and the marketplace -- Selecting third parties -- 10.0. People management -- Company culture -- Management -- Work objectives and performance -- Motivating people -- Empowering -- Teams -- Communication -- Managing change -- Warehouse picking operatives -- 11.0 Developments and trends -- Supply chain impacts on stores and warehousing -- Global logistics -- Reverse logistics and customer returns -- Risk -- Roads -- Legislation -- Technology -- People development -- Political influences -- The supply chain -- Warehouse aims/ideals.