Focusing and bounding the collection of data: the substantive start -- Focusing and bounding the collection of data: further design issues -- Early steps in analysis -- Within-case displays: exploring and describing -- Within-case displays: explaining and predicting -- Cross-case displays: exploring and describing -- Cross-case displays: ordering and explaining -- Matrix displays: some rules of thumb -- Making good sense: drawing and verifying conclusions -- Ethical issues in analysis -- Producing reports -- Concluding remarks.