This book focuses on one dimension of change, the effectiveness of people at work. It does not focus heavily on changes in structure, changes in environment around work, changes in information systems. However, it does explain in depth the core managerial dilemma: of simultaneously organizing the human energy to achieve organizational objectives and organizing the work, the communications, the structures, to optimize the individual's needs for achievement, satisfaction, and development. It addresses this dilemma squarely and comes up with a number of operational strategies and methods for managing it. This book is for courses in organizational behavior and development, management of change, and human resource management.

Includes index.

Foreword / Richard Beckhard -- Part 1. Please move over. What's going on? -- The third party -- Part 2. Five case studies. Case 1. Reorganization of a retail chain -- Case 2. A problem of customer relations in an aerospace firm -- Case 3. The development of a teacher education program -- Case 4. Revitalizing a division of an engineering company -- Case 5. Team building in a chemical engineering consulting company -- Part 3. Methods. Meetings are to bring about change -- Methods for finding out what's going on -- Methods for better meetings -- Methods for changing the quality of relationships -- Bibliography -- Appendix. Groupthink : when too many head spoil the decision / Clarence W. von Bergen, Jr., Raymond J. Kirk -- Index.