Item Detail Information
The loyalty effect : the hidden force behind growth, profits, and lasting value
Book
The loyalty effect : the hidden force behind growth, profits, and lasting value
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Title
The loyalty effect : the hidden force behind growth, profits, and lasting value
Call No
HF5415.5
Authors
Reichheld, Frederick F
Teal, Thomas, 1937-
Subjects
Customer relations.
Consumer satisfaction.
Job satisfaction.
Labor productivity.
Loyalty.
Language
English
Published
Boston, Mass. : Harvard Business School Press, ©1996.
Publication Desc
xii, 323 p. : ill. ;
ISBN
0875844480
LCCN
95039972
Dimensions
24 cm.