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Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations /Keki R. Bhote.
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Title
Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations /Keki R. Bhote.
Call No
HD9981.5
Authors
Language
English
Published
New York : AMA Membership Publications Division, American Management Association,c1991.
Publication Desc
112 p. : ill. ; cm.
ISBN
0814423469 :$12.00 ($10.00 members)
LCCN
90028669
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