"This thoroughly revised, industry-standard guide delivers all the information you need to apply Lean Six Sigma techniques and dramatically improve processes, profitability, sustainability, and long-term growth. Written by two of the foremost authorities in the field, the book contains full explanations of the latest lean, problem solving and change management principles and methods. Your will discover how to build the best teams and foster effective leadership while maximizing customer satisfaction and boosting profits. The book includes coverage of the recently released Minitab 18."--book cover

"A complete guide for green belts, black belts, and managers at all levels"--On cover.

Part I. Six Sigma implementation and management. Building the responsive six Sigma organization -- Recognizing and capitalizing on opportunity -- Data-driven management -- Maximizing resources -- Part II. Six Sigma tools and techniques. Project management using DMAIC and DMADV -- The define phase -- The measure phase -- Process behavior charts -- Measurement systems evaluation -- Analyze phase -- Control/verify phase -- Appendixes.