Diving into the annoying behaviors that color our day-to-day interactions with other people, author Shelley D. Lane considers why we label certain acts as rude, crude, or selfish and others as polite and proper. This book offers strategies for responding effectively and appropriately to what we may interpret as incivility.

Preface -- Foreword / David C. Yamada -- Part I. Understanding Everyday Incivility : 1. Introduction to everyday incivility -- 2. Characterizing everyday incivility -- 3. Influences on everyday incivility -- 4. The good, the bad, and the virtue of civility -- 5. Power and everyday incivility -- Part II. Everyday Incivility in Contexts : 6. Everyday incivility at work -- 7. Everyday incivility online -- 8. Everyday incivility at home -- 9. Promoting everyday civility.