Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence.

Includes bibliographical references and index.

1. Working in a Multicultural World : Challenges and Benefits of Intercultural Interactions -- Intercultural Competence -- Intercultural Learning -- Stages in Intercultural Development -- The Road Ahead -- Reflective Exercise -- Key Points ; 2. Building Intercultural Competence through Reflection : Reflection and Intercultural Competence -- The Reflective Process -- Making the Most of Reflections -- Becoming Reflective -- The Road Ahead -- Reflective Exercise -- Key Points ; 3. Situating Intercultural Interactions : Putting Things in Context : Situating Intercultural Interactions -- Situational Awareness : Thinking and Acting in Context -- The Road Ahead -- Reflective Exercise -- Key Points ; 4. Understanding Culture : Culture and Behavior -- Cultural Self-awareness -- The Road Ahead --Reflective Exercise -- Key Points ; 5. Understanding Individual Differences : Situational Strength -- Role Expectations -- Physical Setting -- Managing Intercultural Situations -- The Road Ahead -- Reflective Exercise -- Key Points ; 6. Understanding Situations : Situational Strength -- Role Expectations -- Physical Setting -- Managing Intercultural Situations -- The Road Ahead -- Reflective Exercise -- Key Points ; 7. Managing Feelings : Intercultural Interactions and Feelings -- Emotional Self-awareness -- Thoughts, Feelings, and Actions -- Working with Our Feelings -- Developing Empathy -- The Road Ahead -- Reflective Exercise -- Key Points 8. Communicating Across Cultures : Culture and Common Ground -- Estimating Common Ground -- Creating Common Ground -- Dealing with Conflicts through Communication -- The Road Ahead -- Reflective Exercise -- Key Points ; 9. Moving Forward : Interacting in an Enacted World -- Continuous Development -- Concluding Thoughts -- The Road Ahead -- Reflective Exercise -- Key Points--Appendix A : Cross-Cultural Studies -- Appendix B : Comprehensive Reflection Assignment.