"More than one in four Americans deals with an on-the-job bully. These office sociopaths don't just make individuals miserable. Their poison spreads throughout the company, damaging overall morale, creativity, productivity, and profitability. It doesn't have to be this way. Leading consultants Peter Dean and Molly Shepard have helped vanquish workplace bullying and now share their proven methods with you. In 'The Bully-Proof Workplace', they provide vital insight into the four major types of bullies : The Belier uses slander, deception, and gossip ; The Blocker uses negativity and inflexibility ; The Braggart uses narcissism and a sense of superiority ; The Brute uses aggression and intimidation. These bullies may operate differently, but they all have one thing in common : a desperate need for control based on deep-seated fear and insecurity. This invaluable survival guide equips individuals with strategies, tips, and scripts for managing interactions with bullies. Managers learn how to identify bullying, deal with it swiftly, and introduce zero tolerance for such behaviour. Executives gain the information they need to create a corporate policy regarding bullying."--Provided by publisher.

Prologue -- Bullying : a workplace crisis -- Standing up for yourself -- How to engage the belier -- How to engage the blocker -- How to engage the braggart -- How to engage the brute -- When all else fails ... get help -- I am a manager and I have a bully on my team: what do I do? -- Creating a bully-proof workplace -- Epilogue.