The quality infrastructure -- The framework for higher education qualifications (FHEQ) -- Benchmarking academic standards: the subject benchmark statements (SBSs) -- Institutional audit -- Information on quality and standards in higher education -- Managing quality enhancement (QE) -- Managing quality in the context of the QAA code of practice -- The code of practice -- Collaborative provision -- Students with disabilities -- External examining systems -- Academic appeals and student complaints -- The assessment of students -- Programme, approval, monitoring and review -- Career education information and guidance (CEIG) -- Placement learning -- Recruitment and admission of students -- Distance learning.