Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interactions like speaking one-on-one, working in groups, and giving presentations; and training others in communication skills, including a special section on technology-based training.

Includes index.

Nonverbal behavior -- Listening -- Speaking -- Writing -- Integration: Putting it all together -- Speaking one-to-one -- Working in groups -- Making presentations -- Producing texts -- Training others in communication skills.