"Bullying in the workplace is a phenomenon that has recently intrigued researchers studying management and organizational issues, leading to such questions as why it occurs and what causes such harassment. This volume written by experts in a wide range of fields including industrial and organizational psychology, counseling, management, law, education and health presents research on relational and social aggression issues which can result in lost productivity, employee turnover and costly lawsuits. Understanding this phenomenon is important to managers and employee morale." -- Provided by publisher.

pt 1. Introduction: The problem of workplace bullying : Organizational misbehavior -- History of bullying in the American workplace -- Measurement issues in the "phenomenon" -- How unaddressed bullying affects employees, workgroups, workforces, and organizations: the widespread aversive effects of toxic communication climates ; pt. 2. Theories and etiology : Schoolyard scuffles to conference room chaos: bullying across the lifespan -- Evolutionary psychology models for predicting bullying and implications for intervention -- Social-ecological model for predicting workplace bullying -- Neurological contributions to bullying behavior ; pt. 3. Forms of workplace incivility : Bullying as workplace incivility -- Bullying in the unionized workplace: the legal model for the protection of employees and employers from employer and union intimidation -- Physical and verbal bullying -- Relational and social aggression in the workplace -- Sexual harassment and bullying at work -- Workplace cyber bullying: a research agenda -- Considerations regarding the workplace bullying of persons with disabilities ; pt. 4. Managing workplace bullying : The role of human resource departments in addressing bullying behavior -- Strategies for managers in handling workplace bullying -- Workplace bullying: remedies for victims -- Strategies for treating bullies -- Policies for workplaces -- Legal issues: the role of law in addressing bullying in the workplace ; pt. 5. Conclusion and future directions : Using selection techniques to keep bullies out of the workplace -- Designing jobs to be bully-proofed -- Future challenges in issues of bullying in the workplace.