Patrons seeking medical information are often trying to gain control following an upsetting diagnosis - working with them can be rewarding and difficult. This guide gives you an understanding of the psychology of those seeking medical information and the skills necessary to respond usefully and appropriately.

Includes index.

Professional practice : understanding reaching out to the health information seeker -- Professional interactions : communication guidelines and strategies -- Professional ethics of providing health information -- Legal issues in health information delivery -- Serving the health information needs of diverse individuals -- The difficult patron -- Self-care for the health information provider.