The classic bestseller on performance management is updated to reflect changes in today's working environment. When an employer needs to know how to gain maximum performance from employees, renowned behavioral psychologist--Aubrey Daniels is the man to consult. What has made Daniels the man with the answers? His ability to apply scientifically based behavioral stimuli to the workplace while making it fun at the same time. Now Daniels updates his ground-breaking book with the latest and best motivational methods, perfected at such companies as Xerox, 3M, and Kodak. All-new material shows how to: create effective recognition and rewards systems in line with today's employees want; Stimulate innovations and creativity in new and exciting ways; overcome problems associated with poorly educated workers; motivate young employees from the minute they join the workforce.

The perils of traditional management -- Fads, fantasies, and fixes -- From "my own style" to a precise procedure -- Management by sloshing around versus precision management -- Business is behavior -- Behavior is a function of its consequences -- A most practical approach -- Management by common sense is not management at all -- Common sense versus scientific knowledge -- The popularity of a management approach guarantees nothing -- If it ain't broke, find out why -- Louder, longer, meaner -- Surprise! people don't do what you tell them to do -- Why telling alone does not bring out the best in people -- The astonishing power of positive reinforcement -- Behavior is a function of its consequences -- Every consequence every day -- The more immediate, the better -- Everybody's behavior makes sense to them -- No-fault performance: change--not blame -- The ABCs of performance management -- A way of seeing things as others see them -- Building trust -- The high price of negative reinforcement -- Positive or negative reinforcement: what difference does it make? -- Five easy clues that indicate negative reinforcement is present -- The bottom line on negative reinforcement -- Capturing discretionary effort through positive reinforcement -- What does positive reinforcement look like? -- Kinds of positive reinforcement -- Grandma's law -- Sources of positive reinforcement -- Decreasing behavior--intentionally or otherwise -- Extinction--doing nothing changes behavior -- Punishment--stopping behavior -- Effective delivery of reinforcement.