Remote access service can be very effective, but it is largely underutilized, mismanaged and misunderstood. This step-by-step guide to the development and management of effective services for libraries outlines the methods of educating users while supporting and measuring use of remote resources.

Includes index.

Reaching out : the library's new role / Rick Anderson -- Getting to know remote users / Donnelyn Curtis -- Presenting the virtual library / Donnelyn Curtis and Araby Y. Greene -- Providing electronic reference services / Araby Y. Greene -- Maximizing current awareness and document delivery services / Margaret J. Ressel and Millie L. Syring -- Providing library instruction to remote users / Amy W. Shannon and Terry A. Henner -- Integrating library resources into online instruction / Amy W. Shannon -- Supporting the remote user of licensed resources / Carol A. Parkhurst -- Fundraising and public relations in an electronic environment / Betty J. Glass and Vicki L. Toy Smith.