Book
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Keeping score : using the right metrics to drive world-class performance
Copies
4 Total copies, 4 Copies are in,
0 Copies are out.
Title
Keeping score : using the right metrics to drive world-class performance
Call No
HD58.9
Authors
Subjects
Organizational effectiveness--Evaluation.
Industrial efficiency--Evaluation.
Customer services--Evaluation.
Job satisfaction--Evaluation.
Customer services--Evaluation.
Industrial efficiency--Evaluation.
Job satisfaction--Evaluation.
Organizational effectiveness--Evaluation.
Customer service.
Organisational effectiveness.
Industrial efficiency--Evaluation.
Customer services--Evaluation.
Job satisfaction--Evaluation.
Customer services--Evaluation.
Industrial efficiency--Evaluation.
Job satisfaction--Evaluation.
Organizational effectiveness--Evaluation.
Customer service.
Organisational effectiveness.
Language
English
Published
New York : Quality Resources : Distributed by AMACOM Books, ©1996.
Publication Desc
ix, 198 p. : ill. ;
ISBN
0527763128 (Quality Resources)
LCCN
95052139
Dimensions
23 cm.