"A how-to book designed for practitioners in the training field who plan, implement, and evaluate training programs. Considers evaluating reaction, learning, behavior and results"--Cover.

pt. 1. Concepts, Principles, Guidelines, and Techniques. 1. Evaluating: Part of a Ten-Step Process. 2. Reasons for Evaluating. 3. The Four Levels: An Overview. 4. Evaluating Reaction. 5. Evaluating Learning. 6. Evaluating Behavior. 7. Evaluating Results. 8. Implementing the Four Levels -- pt. 2. Case Studies of Implementation. 9. Making a Play for Training Evaluation: Montac, A Fictitious Company. 10. Balancing Your Evaluation Act. 11. Evaluating a Training Program for Nonexempt Employees: First Union National Bank. 12. Evaluating a Training Course on Performance Appraisal and Coaching: Kemper National Insurance Companies. 13. Evaluating a Training Program on Presentation Skills: Arthur Andersen & Company. 14. Evaluating the Creative Manager Training Program: Motorola Corporation. 15. Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin. 16. Evaluating a Leadership Training Program: Gap Inc.