Explains Deming's ideas on management and illustrates his Fourteen Points. Using many examples, he shows clearly how Deming's principles can transform American industry into a leader in quality goods and services.

"A Lyle Stuart book."

Management and quality.-Quality must come first.-What is quality? -Variation in management.-Stable systems.-Cooperation: suppliers and divisions.-Cooperation between management and workers.-Cooperation between competitors.-The need for transformation.-Focus and philosophy.-Inspection.-Attitudes toward suppliers.-Rebirth and renewal.-The importance of training.-Leadership.-Driving out fear.-Enhancing pride and joy in work.-Improvement and the minds of workers.