The absence of a just culture in an organization, in a country, in an industry, hurts both justice and safety. Responses to incidents and accidents that are seen as unjust can impede safety investigations, promote fear rather than mindfulness in people who do safety-critical work, make organizations more bureaucratic rather than more careful, and cultivate professional secrecy, evasion, and self-protection. A just culture is critical for the creation of a safety culture. Without reporting of failures and problems, without openness and information sharing, a safety culture cannot flourish." "Drawing on his experience with practitioners (in nursing, air traffic control and professional aviation) whose errors were turned into crimes, Dekker lays out a new view of just culture. This book will help you to create an environment where learning and accountability are fairly and constructively balanced.

Why bother with a just culture? -- Between culpable and blameless -- The importance, risk and protection of reporting -- The importance, risk, and protection of disclosure -- Are all mistakes equal? -- Hindsight and determining culpability -- You have nothing to fear if you've done nothing wrong -- Without prosecutors, there would be no crime -- Are judicial proceedings bad for safety? -- Stakeholders in the legal pursuit of justice -- Three questions for a just culture -- Not individuals or systems, but individuals in systems -- A staggered approach to building your just culture.