"Competency" -- Cover.

Competencies : Action oriented -- Dealing with ambiguity -- Approachability -- Boss relationships -- Business acumen -- Career ambition -- Caring about direct reports -- Comfort around higher management -- Command skills -- Compassion -- Composure -- Conflict management -- Confronting direct reports -- Creativity -- Customer focus -- Timely decision making -- Decision quality -- Delegation -- Developing direct reports and others -- Directing others -- Managing diversity -- Ethics and values -- Fairness to direct reports -- Functional/technical skills -- Hiring and staffing -- Humor -- Informing -- Innovation management -- Integrity and trust -- Intellectual horsepower -- Interpersonal savvy -- Learning on the fly -- Listening -- Managerial courage -- Managing and measuring work -- Motivating others -- Negotiating -- Organizational agility -- Organizing -- Dealing with paradox -- Patience -- Peer relationships -- Perseverance -- Personal disclosure -- Personal learning -- Perspective -- Planning -- Political savvy -- Presentation skills -- Priority setting -- Problem solving -- Process management -- Drive for results -- Self-development -- Self-knowledge -- Sizing up people -- Standing alone -- Strategic agility -- Managing through systems -- Building effective teams -- Technical learning -- Time management -- Total work systems (e.g. TQM/ISO/Six Sigma) -- Understanding others -- Managing vision and purpose -- Work/life balance -- Written communications. Career stallers and stoppers : Unable to adapt to differences -- Poor administrator -- Overly ambitious -- Arrogant -- Betrayal of trust -- Blocked personal learner -- Lack of composure -- Defensiveness -- Lack of ethics and values -- Failure to build a team -- Failure to staff effectively -- Insensitive to others -- Key skill deficiencies -- Non-strategic -- Overdependence on an advocate -- Overdependence on a single skill -- Overmanaging -- Performance problems -- Political missteps. Global focus areas : Global business knowledge -- Cross-cultural resourcefulness -- Cross-cultural agility -- Assignment hardiness -- Organizational positioning skills -- Cross-cultural sensitivity -- Humility.