Book
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Assessing service quality : satisfying the expectations of library customers
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1 Total copies, 1 Copies are in,
0 Copies are out.
Title
Assessing service quality : satisfying the expectations of library customers
Call No
025.5
Edition
Second edition.
Authors
Subjects
Public services (Libraries)--Evaluation.
Public services (Libraries)--United States--Evaluation.
Bibliothèques.
Service à la clientèle.
Utilisateurs d'information.
Gestion de la qualité.
Evaluation.
Public services (Libraries)--Evaluation.
United States.
Publik service på bibliotek--utvärdering.
Utvärderingsmetodik.
Public services (Libraries)--Evaluation.
Public services (Libraries)--United States--Evaluation.
Public services (Libraries)--United States--Evaluation.
Bibliothèques.
Service à la clientèle.
Utilisateurs d'information.
Gestion de la qualité.
Evaluation.
Public services (Libraries)--Evaluation.
United States.
Publik service på bibliotek--utvärdering.
Utvärderingsmetodik.
Public services (Libraries)--Evaluation.
Public services (Libraries)--United States--Evaluation.
Language
English
Published
Chicago : American Library Association, 2010.
Publication Desc
xi, 206 pages : illustrations ;
ISBN
0838910211 (paperback)
LCCN
2009040332
Dimensions
28 cm.