The on-going transformation of human resources responsibilities and functions under the army personnel services delivery redesign has increased the workload of human resource professionals in the U.S. Active Army, U.S. Army Reserve, and U.S. National Guard. The majority of those additional responsibilities transferred to the transformation-enabled Battalion and Brigade S1. In addition, the elimination of Personnel Service Battalions, Groups, and Commands compounds the issue by taking away multi-tiered support organizations with technical expertise in specific areas of concentration. This added workload has put an increased strain on human resource professionals with a direct, significant impact on the customers they support. As a result of this transformation, the Adjutant General Corps has migrated from being command-centric to S1-centric, meaning less emphasis on leadership and more on technical knowledge for human resource personnel. Although Army human resource resident courses are spaced years apart, Military Personnel Messages, policies and procedures change daily. Since resident courses cannot address these high operational tempo changes, the central research question is will A Centralized, Web-based Annual Training and Certification Program for a Decentralized Adjutant General Corps Improve the Level of Human Resources Proficiency for Human Resource Professionals in the U.S. Active Army, U.S. Army Reserve and U.S. National Guard Components?

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