The author presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality, and productivity of their office and administrative processes.

Includes index.

What is office kaizen and what does it do? A "ten thousand foot" view -- Surface wastes : the silent killers -- Leadership waste and executive challenge -- Getting human nature on your side -- The concept of SLIM-IT and the structure of change -- The lean daily management system -- Mentoring and training -- The KCG 20 keys approach -- How to integrate office kaizen with "big name" tools and approaches -- The lens for focus : metrics -- The realities of implementation -- Epilogue : two years later.