Book
|
Title
Managing customer value : creating quality and service that customers can see /Bradley T. Gale with Robert Chapman Wood.
Call No
HF5415.157
Language
English
Published
New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International,c1994.
Publication Desc
xxii, 424 p. : ill. ; cm.
ISBN
0029110459 :$24.95
LCCN
93041905 //r94