Book
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Assessing service quality : satisfying the expectations of library customers
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Title
Assessing service quality : satisfying the expectations of library customers
Edition
Third edition.
Subjects
Language
English
Published
Chicago, IL : ALA Editions, an imprint of the American Library Association, 2015.
Publication Desc
xiii, 218 pages : illustrations ;
ISBN
9780838913086 (paperback)
LCCN
2014042718
Series
Dimensions
28 cm