"This new edition of the worldwide bestseller (over 200,000 copies sold and translated into seventeen languages) from two of the true giants in organizational culture studies offers 50% new content and a simple and effective technique for building more positive relationships, especially between people of different statuses"-- Provided by publisher.

To Boldly Tell or Humbly Inquire -- The Humble Inquiry Attitude -- How Is Humble Inquiry Different? -- The Culture of Do and Tell -- Cultural Do's and Don'ts of Conversation -- What Really Goes On in a Conversation -- What Goes On Inside Your Head? -- Developing the Attitude of Humble Inquiry.