From the recognized experts in health administration comes a newly revised edition of an authoritative text for health services managers. Articulate and highly readable, the fifth edition examines virtually every aspect of health services management. Extensive revisions provide users with the comprehensive information you have come to expect on health services management. Future health care services managers will benefit from information on managerial problem solving, resource allocation and utilization, effective communication, organizational culture, continuous quality improvement, human resources, facilitation of change, and ethical and legal responsibilities.

Healthcare in the United States -- Types and structures of health services organizations and health systems -- Healthcare technology -- Ethical and legal environment -- The practice of management in health services organizations and health systems -- Managerial problem solving and decision making -- The quality imperative -- Strategizing -- Marketing -- Controlling and allocating resources -- Designing -- Leading -- Communication.